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IT Help Desk

IT office has maintained a portal named “IT support” to facilitate the faculty and staff across the university. All staff and faculty members generate queries though IT support which is directly monitored by IT office. Software are remotely installed in computers. IT helpdesk also provides wifi facility to laptops of students and faculty. IT helpdesk also responsible for answering queries of students. If any student find problem in his/her login id, he/she can directly contact to IT help desk.

Getting Help

If you require assistance, please contact the Help Desk at x5030 (option 1) or email servicedesk@uol.edu.pk. One of our Support Engineer will provide assistance with your problem. In many cases, they will be able to provide immediate resolution to your issues. The Help Desk is open 8 AM-10 PM, to assist customers.

In the event that your issue requires specialized expertise, or otherwise cannot be resolved over the phone, the Help Desk will generate a support ticket. You will then be contacted by a Desktop Support Engineer by phone or email as soon as possible and in accordance with the urgency of the problem.

Request Response Process

• The request is received.
• A support ticket is generated and assigned to the Desktop Support group.
• An email is sent notifying you that your ticket has been created.
• A Desktop Support Analyst responds.
• Once the Analyst has resolved the issue, the ticket is closed, and an email is sent notifying you of the closure.

After Hours Assistance

Outside of normal business hours (Monday through Friday, 8:00 AM to 10 PM), and on Holidays, the Help Desk will create a ticket for the response the following business day.

If your issue is an emergency, please tell the Help Desk what department you are from and that you require immediate Desktop assistance. The analyst will take your number, open a ticket, and contact a Desktop Support Analyst to return your call within 4 hours.